jh88 Privacy Policy

Who We Are

jh88 is an internationally licensed online casino and sports betting platform accessible at jh88.im. References to "jh88", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the jh88 Platform, which acts as the data controller responsible for the personal information collected and processed through this website.

This Privacy Policy applies to all users of the jh88 Platform, including registered account holders, visitors who browse the website without registering, and any individual who contacts our customer support team. It covers personal data collected through the website at jh88.im, our customer support channels, and any other interactions you may have with the jh88 brand.

Data We Collect

jh88 collects personal data through several channels, including account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of data we collect are outlined below.

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and a copy of your government-issued identification (such as your CNIC, passport, or driving licence).
• Contact Data: Residential address (including city, for example Karachi, Lahore, Islamabad, or Faisalabad), email address, and mobile phone number.
• Financial Data: Payment method details, including JazzCash or EasyPaisa account numbers, bank account details for HBL, UBL, Meezan Bank, Allied Bank, or other accepted payment methods, and transaction history.
• Account Credentials: Your chosen username and a hashed version of your password. We never store your password in plain text.
• Communications Data: Records of any messages, emails, or live chat conversations you initiate with our customer support team.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type and identifiers, and screen resolution.
• Usage Data: Pages visited, time spent on each page, games played, bet amounts, session durations, login and logout timestamps, and navigation patterns within the Platform.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Data from Third Parties

In some cases, jh88 may receive personal data about you from third-party sources, including identity verification service providers, fraud detection agencies, and payment processors. This data is used solely to verify your identity, process transactions, and maintain Platform security.

How We Use Your Data

jh88 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent.

• Account Management: To create, maintain, and administer your jh88 account, including verifying your identity, processing your login credentials, and updating your account settings.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, bank transfers, USDT TRC20, and other accepted payment methods, and to maintain accurate financial records of all transactions conducted in PKR.
• Regulatory Compliance: To fulfil our obligations under our international gaming licence, including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) monitoring, and age verification to enforce the 21+ restriction.
• Platform Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and other prohibited conduct on the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Personalisation: To tailor your experience on the jh88 Platform, including displaying relevant promotions, recommending games based on your activity, and showing content in a format appropriate to your device.
• Communications: To send you transactional communications (such as deposit confirmations and withdrawal notifications) and, where you have opted in, promotional communications about bonuses and offers.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer any self-exclusion, deposit limit, or session limit tools you have activated on your account.
• Legal Obligations: To comply with applicable legal requirements, including responding to lawful requests from regulatory authorities and law enforcement agencies.

Legal Basis for Processing

jh88 processes your personal data on the following legal bases, in accordance with applicable data protection principles recognised under our international licensing framework:

• Contractual Necessity: Processing that is necessary to perform the contract between you and jh88 — including providing gaming services, processing payments, and managing your account — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with regulatory requirements, including AML checks, KYC verification, and age verification, is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement is carried out on the basis of jh88's legitimate interests, provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

jh88 does not sell, rent, or trade your personal data. We may, however, share your data with the following categories of recipients where it is necessary and proportionate to do so:

5.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf under strict contractual confidentiality obligations. These include identity verification and KYC providers, payment processors (including gateways for JazzCash, EasyPaisa, and banking partners such as HBL and Meezan Bank), cloud hosting and infrastructure providers, fraud detection and security monitoring services, and customer support software platforms.

5.2 Regulatory & Legal Authorities

jh88 may disclose your personal data to our licensing authority, financial intelligence units, law enforcement agencies, or other governmental bodies where required by law, a court order, or a binding regulatory directive. Such disclosures are made only to the extent strictly required and are logged for our compliance records.

5.3 Business Transfers

In the event that jh88 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy arrangements before your data is transferred to a new controller.

Cookies & Tracking Technologies

jh88 uses cookies and similar technologies to operate and improve the Platform. A cookie is a small text file stored on your device when you visit a website. The types of cookies we use are as follows:

• Strictly Necessary Cookies: These are required for the Platform to function correctly. They enable core features such as session management, login authentication, and security controls. These cookies cannot be disabled without significantly impairing the Platform.
• Functional Cookies: These remember your preferences and settings — such as your preferred language, display settings, and last visited game categories — to provide a more personalised experience.
• Analytics Cookies: These collect anonymised data about how visitors use the Platform, including pages visited, time spent on the site, and error messages encountered. This data helps jh88 improve content and performance.
• Marketing Cookies: Where you have provided consent, these cookies track your browsing activity to enable jh88 to display relevant promotional content and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Continuing to use the jh88 Platform without adjusting your cookie settings constitutes acceptance of our use of cookies as described in this Policy.

Data Retention

jh88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal or regulatory retention obligations. Our general retention periods are as follows:

Upon expiry of the applicable retention period, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for aggregated statistical purposes.

Your Privacy Rights

As a user of the jh88 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within thirty (30) days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data jh88 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your account.
• Right to Erasure: In certain circumstances, you may request that jh88 delete your personal data. Note that this right is subject to our legal and regulatory retention obligations — we cannot delete data that we are legally required to retain.
• Right to Restrict Processing: You may request that jh88 temporarily suspend the processing of your personal data in certain defined circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on jh88's legitimate interests, including direct marketing communications. Upon receipt of a valid objection to marketing, we will cease sending promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before the withdrawal.

Children's Privacy

The jh88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that an account has been created or is being used by a person under 21, that account will be immediately suspended, all associated funds will be reviewed in accordance with our Terms and Conditions, and all personal data related to the minor will be securely deleted.

Parents and guardians who believe that a minor may have accessed or registered on the jh88 Platform are encouraged to contact us immediately at [email protected]. We will investigate and act on all such reports as a matter of urgency. For further guidance on protecting young people from online gambling harm, please visit our Responsible Gaming page.

Data Security

jh88 employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jh88 Platform;
• Encrypted storage of all sensitive personal and financial data at rest using industry-standard encryption protocols;
• Strict role-based access controls that limit internal access to personal data to only those employees and contractors who require it to perform their job functions;
• Regular penetration testing and vulnerability assessments conducted by qualified independent security professionals;
• Automated monitoring systems that detect and alert on anomalous access patterns or potential security incidents in real time;
• A documented data breach response plan that includes procedures for notifying affected users and relevant authorities in the event of a confirmed breach.

Despite our best efforts, no method of transmission over the internet or electronic storage system is completely secure. While jh88 takes every reasonable precaution to protect your data, we cannot guarantee absolute security. You also have a responsibility to protect your account credentials and notify us immediately if you suspect any unauthorised access to your account.

Third-Party Links

The jh88 Platform may from time to time contain references to third-party services, payment gateways, or partner content. This Privacy Policy applies exclusively to the jh88 Platform and does not extend to any third-party websites or services. jh88 has no control over and accepts no responsibility for the privacy practices of any third-party operators. We encourage you to review the privacy policies of any third-party platforms you interact with independently of jh88.

Changes to This Privacy Policy

jh88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered account holders via email or an in-platform notification.

Your continued use of the jh88 Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the changes. If you disagree with any revised terms, you should cease using the Platform and contact us to discuss the closure of your account.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jh88 handles your personal data, please do not hesitate to get in touch with our dedicated privacy team:

For concerns specifically relating to your rights under this Policy, please include "Privacy Rights Request" in the subject line of your email and describe your request as clearly as possible. Where identity verification is required, we will guide you through the process promptly and with minimum inconvenience.

For responsible gaming concerns, self-exclusion requests, or guidance on managing your gaming activity, please visit our dedicated Responsible Gaming page.